Wednesday, November 19, 2008

Don't Get Me Wrong, AT&T Still Sucks.

I found my iPhone! It magically reappeared. I am very happy. I am not sure if it was just lost, or if it was taken and then given back. I don't care. I sent a few celebratory messages and then the realization hit me. "I have to call AT&T to get them to take the block off my phone."

Oh shit.

I borrowed Mr. Misha's phone one last time and dialed 611. The lady that answered the phone was quite pleasant and nice, but informed me that ONCE AGAIN, their computers are down. They were down the night I called to tell them the phone was stolen. She told me she thought she might be able to get me unlocked if I didn't mind waiting a few minutes. I said sure and started playing Free Cell on my laptop. After a while, she said her computer was frozen, but her co-workers' computers were working. Instead of transferring me to one of them, she told me to call back.

I didn't want to be a bitch, so I hung up and called back. I went through the stupid phone tree thingy again. My call was answered by someone who also had a frozen computer. I asked him to transfer me to a service rep with a working computer. He transferred me back to the phone tree thingy and I started pushing all the buttons again. I was starting to get pissed. When my call is finally given to a human, I get the guy who apparently has a mouthful of porridge. I cannot understand a word this guy is saying. When I tell him I can't understand him, he just speaks LOUDER through his mouthful of porridge.

I take a few deep cleansing breaths and say, "Is your computer working?" He responds in what I believe to be the affirmative. "Can you activate my phone please?" He replies, " Yursh malm. Jush un mermont". I patiently wait. He then says "Malm, ishl be gedd ferns cerl". And then my phone rings. I hang up the iPhone and ask him if he could please send me a text, to make sure that is working. He replies, "Shlure malm." I get a text from him and quickly say thank you. As I was getting ready to hang up he says, "Tanshk fersh..." I just hung up, I couldn't handle being called "Malm" one more time.

Some dude from "The AT&T Executive Team" left me a voicemail yesterday. I am going to call him back and see what he has to say. I am going to try and remain cool.

In unrelated news:

Joanie is having surgery today. She is having her rotator cuff repaired @ 1:30 Pacific time. Send her some good vibes, or prayers or intentions or whatever, if you can.



  1. Sending peaceful thoughts of healing to Joanie. Glad you got the phone back and it is fab that your iPhone is back! For years no one truly understood my love and affection for my Blackberry. Not until other smartphones started to really proliferate did folks begin to see that these devices are vital to survival.

  2. got your phone back...woot woot!

    Love your Blonde haired chick friend in Chicago but not for long :)

  3. You know what I hate about AT&T? It's a freakin' monopoly. The only reason so many people are on it is that you can call most of your friends/people for free on it.

    I swear I have like a brajillion rollover minutes that I will NEVER EVER EVER EVER EVER use. What good do they do? Whole lotta nothin', that's what.