I have had my wireless service with AT&T for over a decade. I have always used AT&T for my land line and I have used AT&T for my internet services for the past 4.5 years. This summer, I purchased an iPhone. Last night, it was stolen.
I called and made a police report. I called my insurance company and reported the loss. I called AT&T to report my stolen phone. The computers were down and no one was able to give me any information regarding replacing my phone. This morning, I called the Vallejo store and spoke to a very rude person who told me that I was going to have to pay full price for a replacement phone since I was not eligible for a new phone.
I was sure this must be a mistake. AT&T would not penalize me for being so unfortunate to have my phone stolen. I figured the woman was as stupid as she was rude, said thank you and hung up. I then called AT&T customer service number. While both people were pleasant, they informed me that, in fact, what the incredibly rude woman at the Vallejo store said was true. AT&T was going to try and bilk an extra $150.00 from me to replace my phone.
I couldn't believe it. Normally, I would just grin and bear it. But my home phone has been out of order for almost a month and AT&T still has not been able to fix it. I am left with NO PHONE. Heaven forbid I would have an emergency or a health problem, I doubt that 911 would respond to an urgent email in a timely matter.
I am seriously considering taking all of my business away from AT&T. Everything- internet, wireless, home phone. I want to be treated like a valued customer. I want to be treated with respect. I want a new iPhone without being screwed. I am posting this letter on facebook, on myspace, on my blog, I am sending a copy to Apple and I WILL TELL EVERY SINGLE PERSON I KNOW HOW HORRIBLE I HAVE BEEN TREATED BY THIS COMPANY.