Don't Get Me Wrong, AT&T Still Sucks.

I found my iPhone! It magically reappeared. I am very happy. I am not sure if it was just lost, or if it was taken and then given back. I don't care. I sent a few celebratory messages and then the realization hit me. "I have to call AT&T to get them to take the block off my phone."

Oh shit.

I borrowed Mr. Misha's phone one last time and dialed 611. The lady that answered the phone was quite pleasant and nice, but informed me that ONCE AGAIN, their computers are down. They were down the night I called to tell them the phone was stolen. She told me she thought she might be able to get me unlocked if I didn't mind waiting a few minutes. I said sure and started playing Free Cell on my laptop. After a while, she said her computer was frozen, but her co-workers' computers were working. Instead of transferring me to one of them, she told me to call back.

I didn't want to be a bitch, so I hung up and called back. I went through the stupid phone tree thingy again. My call was answered by someone who also had a frozen computer. I asked him to transfer me to a service rep with a working computer. He transferred me back to the phone tree thingy and I started pushing all the buttons again. I was starting to get pissed. When my call is finally given to a human, I get the guy who apparently has a mouthful of porridge. I cannot understand a word this guy is saying. When I tell him I can't understand him, he just speaks LOUDER through his mouthful of porridge.

I take a few deep cleansing breaths and say, "Is your computer working?" He responds in what I believe to be the affirmative. "Can you activate my phone please?" He replies, " Yursh malm. Jush un mermont". I patiently wait. He then says "Malm, ishl be gedd ferns cerl". And then my phone rings. I hang up the iPhone and ask him if he could please send me a text, to make sure that is working. He replies, "Shlure malm." I get a text from him and quickly say thank you. As I was getting ready to hang up he says, "Tanshk fersh..." I just hung up, I couldn't handle being called "Malm" one more time.

Some dude from "The AT&T Executive Team" left me a voicemail yesterday. I am going to call him back and see what he has to say. I am going to try and remain cool.

In unrelated news:

Joanie is having surgery today. She is having her rotator cuff repaired @ 1:30 Pacific time. Send her some good vibes, or prayers or intentions or whatever, if you can.

HAPPY HUMP DAY TO ALL!

AT&T SUCKS!

I have had my wireless service with AT&T for over a decade. I have always used AT&T for my land line and I have used AT&T for my internet services for the past 4.5 years. This summer, I purchased an iPhone. Last night, it was stolen. 


I called and made a police report. I called my insurance company and reported the loss. I called AT&T to report my stolen phone. The computers were down and no one was able to give me any information regarding replacing my phone. This morning, I called the Vallejo store and spoke to a very rude person who told me that I was going to have to pay full price for a replacement phone since I was not eligible for a new phone. 


 I was sure this must be a mistake. AT&T would not penalize me for being so unfortunate to have my phone stolen. I figured the woman was as stupid as she was rude, said thank you and hung up. I then called AT&T customer service number. While both people were pleasant, they informed me that, in fact, what the incredibly rude woman at the Vallejo store said was true. AT&T was going to try and bilk an extra $150.00 from me to replace my phone. 


I couldn't believe it. Normally, I would just grin and bear it. But my home phone has been out of order for almost a month and AT&T still has not been able to fix it. I am left with NO PHONE. Heaven forbid I would have an emergency or a health problem, I doubt that 911 would respond to an urgent email in a timely matter. 


I am seriously considering taking all of my business away from AT&T. Everything- internet, wireless, home phone. I want to be treated like a valued customer. I want to be treated with respect. I want a new iPhone without being screwed. I am posting this letter on facebook, on myspace, on my blog, I am sending a copy to Apple and I WILL TELL EVERY SINGLE PERSON I KNOW HOW HORRIBLE I HAVE BEEN TREATED BY THIS COMPANY.